Privacy Policy
Introduction
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, www.goodlifepublishing.co.uk, including any purchases made via our online store.
We’re committed to safeguarding your personal data and complying with UK data protection laws. If you have any questions, please contact us at:
hello@goodlifepublishing.co.uk
1. Information we collect
We may collect and process the following types of personal data:
1.1 When you browse the site:
* IP address
* Browser type and version
* Pages visited and browsing behaviour (via cookies – see our Cookie Policy)
1.2 When you make a purchase or create an account:
* Name
* Billing and delivery address
* Email address
* Phone number (optional)
* Payment details (processed securely via our payment provider – we do not store card details)
1.3 When you contact us or subscribe to our newsletter:
* Name
* Email address
* Any other information you voluntarily provide
2. How we use your information
We use your personal data to:
* Process and fulfil orders
* Send order confirmations, dispatch updates and customer service emails
* Manage your account (if you create one)
* Respond to your enquiries
* Send marketing communications if you’ve opted in (you can unsubscribe at any time)
* Improve our website and customer experience
* Meet our legal and accounting obligations
3. Lawful basis for processing
Under UK data protection law, we must have a lawful basis to collect and use your personal data. Our lawful bases include:
* Contractual obligation – to process orders or provide customer support
* Consent – for marketing communications
* Legal obligation – e.g. maintaining records for tax purposes
* Legitimate interest – to improve our services and website
4. Sharing your data
We never sell your data. We may share your information with trusted third parties, such as:
* Payment processors (e.g. Stripe, PayPal)
* Delivery companies (e.g. Royal Mail, courier services)
* IT and website support providers
* Our email newsletter platform (if you sign up)
All third parties are required to respect your data and handle it securely.
5. Data retention
We keep your data for as long as necessary to:
* Fulfil your orders
* Comply with legal obligations (e.g. tax records for 6 years)
* Provide customer service
* Manage your preferences
When no longer needed, your data is securely deleted or anonymised.
6. Your rights
You have the right to:
* Access the personal data we hold about you
* Correct any inaccurate or incomplete data
* Request deletion of your data (in some cases)
* Object to or restrict certain types of processing
* Withdraw consent at any time (e.g. for marketing emails)
* Lodge a complaint with the Information Commissioner’s Office (ICO) – www.ico.org.uk
To exercise any of these rights, please contact us.
7. Cookies
Our website uses cookies to enhance your browsing experience and help us understand visitor behaviour. You can manage cookie preferences via your browser settings. For full details, please see our Cookie Policy.
8. Keeping your data secure
We take appropriate technical and organisational measures to protect your personal data, including secure servers, encryption where appropriate, and regular monitoring of our systems.
9. Third party links
Our website may include links to other websites. We are not responsible for the privacy practices of these third parties, so we recommend reading their policies separately.
10. Changes to this Privacy Policy
We may update this policy from time to time. Any significant changes will be clearly noted on this page. Please check back regularly to stay informed.
Last updated: 12 May 2025
Contact
Have questions? We’re happy to help.
